AI agents that handle every review the moment it lands — request, refund, remove.
Customer purchases on Amazon. We start tracking it in real time.
5–30 days post-shipment. AI tunes timing per category and ASIN.
Via Amazon's Solicitations API. One per order, within policy.
Pulled from Amazon in real time. Buyer + order matched.
Mapped against Amazon's Community Guidelines, clause by clause.
Examples that violate: shipping complaints, profanity, competitor mentions, off-topic content.
Specific clause cited (e.g., Section 3.1 — shipping, not product).
Within 24 hours of the review going live — when removal odds are highest.
Second channel Amazon's review team monitors directly.
Sent to community@amazon.com with case ID and policy citation.
Status changes from Amazon flow into your dashboard automatically.
Case ID, status, and resolution all visible in your dashboard.
Configurable per SKU — disable for high-ticket items or gate behind manual approval.
Eligible for courtesy refund based on your configured rules.
Through Amazon's standard buyer-messaging template.
Reply received: "full refund." (Or skip this step in auto mode.)
Processed automatically through Seller Central.
Post-refund follow-up — your message, built to recover the review.
Refund amount, buyer reply, and review status visible in dashboard.
Every order, the right review request, at the right moment.
Critical reviews get a courtesy refund — and a thoughtful nudge.
Policy violations get a case filed within hours, when removal odds are highest.
Most tools cover one piece of the workflow. Lumian runs the whole loop — request, refund, and remove — from a single dashboard.
"It replaced our review-request tool, our VA, and our review-removal service — and our rating climbed for the first time in two years."
Mostly no — and anyone telling you otherwise hasn't read the room. Amazon tightened removal earlier this year and historical reviews older than ~30 days almost always get auto-closed, regardless of who's filing. The window that still works is filing within 24 hours of a review going live, which is exactly what we automate. Removal is ultimately Amazon's call, but filing fast is the single biggest predictor of success.
They automate one thing — the review request. We do that, plus courtesy refunds, plus real-time policy-violation detection and case filing. You can replace your existing review-request tool with us on day one.
Then turn that pillar off. Each workflow is independently toggleable. Jewelry and electronics sellers typically run review requests + case filing only, with refunds disabled or gated behind manual approval per SKU.
Yes. Every workflow runs on Amazon's official Selling Partner API. Review requests use the Solicitations API — the same endpoint approved third-party tools rely on, scoped to one request per order within Amazon's permitted 5–30 day window. Courtesy refunds and follow-up messages go through Amazon's buyer-to-seller messaging, within the permitted scope of post-purchase communication. Case filings follow Amazon's standard Community Guidelines dispute process. We don't condition refunds on review changes, don't solicit specific star ratings, and don't message buyers outside Amazon's Communication Guidelines.
Connect your Seller Central account and Lumian goes to work on the next review.
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