Lumian Reputation — Your Amazon ratings, defended in your sleep.

How it works

How a review gets handled.

01 · Request

AI requests every buyer for a review, at the moment they're most likely to leave one.

02 · Remove

When a review breaks Amazon's rules, we flag it, file it, and track it until it's gone.

03 · Refund [Optional]

For critical reviews (1–3★) that don't violate policy.
Turn it on and we send the buyer a courtesy refund.

01 · Order placed Buyer

Customer order placed

Buyer received the package on Tuesday. Tracking: delivered.

01 · Request received Buyer

Review request received

AI sent the ask 12 days post delivery. Peak reply window for this ASIN.

02 · Review submitted Buyer

"I work at a competitor brand. Don't buy this — ours is better."

★ · 1 star · Violates policy

02 · Filed with Amazon

Removed in 6 days

Reported under TOS §3.4 (competitor review). Tracked end to end in your dashboard.

03 · Review submitted Buyer

"Arrived dented and the strap snapped in week one."

★★ · 2 stars · No violation

03 · Courtesy refund sent

Review updated to ★★★★

Refund issued in 4 min. Buyer thanked us and updated their review.

Lumian Agent

The system

Three workflows. Always on.

Request

Timed review request at exactly
the right moment.

Refund

Critical reviews resolved with a courtesy refund.

Remove

Unfair reviews removed when Amazon will act.

Why Lumian

One system. Three jobs done.

Most tools handle one piece. Lumian handles all three, so your rating gets every kind of help it can.

Review-request tools

Review request automation only

Lumian Reputation

All three workflows, unlimited

Review removal services

Manual case filing, often slow

Auto-review requests

AI-timed

Courtesy refunds

Smart

Policy violation detection

Real-time

Case filing & persistence

48-hours

from 4.0 4.4 in 90 days

"It replaced our review-request tool, our VA, and our review-removal service — and our rating climbed for the first time in two years."

Founder, supplements brand ~1,000 orders/day

from 4.0 4.4 in 90 days

"It replaced our review-request tool, our VA, and our review-removal service — and our rating climbed for the first time in two years."

Founder, supplements brand ~1,000 orders/day

from 4.0 4.4 in 90 days

"It replaced our review-request tool, our VA, and our review-removal service — and our rating climbed for the first time in two years."

Founder, supplements brand ~1,000 orders/day

FAQs

The honest answers

Usually not for older reviews. Amazon tends to auto-close Community Guidelines cases on feedback much older than about thirty days. The window that still works is filing within 48 hours of a review going live. Removal is always Amazon's call; acting quickly is the part you can own.

In addition to automating the review request, we offer courtesy refunds, plus real-time policy-violation detection and case filing. You can replace your existing review-request tool with us on day one.

Only if you leave them on without guardrails. Each workflow is its own toggle. High-ticket, serialized, or low-margin SKUs often run review requests plus case filing only, with refunds off or held for manual approval per SKU.

Yes. Everything runs on Amazon’s Selling Partner API. Review requests use the Solicitations API within Amazon’s allowed timing. Buyer messages and courtesy refunds stay inside permitted seller–buyer communication. Cases follow the standard Community Guidelines path. We never tie refunds to star ratings, ask buyers for specific scores, or message people outside Amazon’s Communication Guidelines.

Connect Seller Central through Amazon’s OAuth — the same pattern other approved apps use. We never ask for your password, and you can revoke access anytime from Seller Central or from Lumian.

Your ratings,
defended in your sleep.

How a review gets handled.